Refund policy

Return & Refund Policy for [Your Store Name]

Last Updated: May 1, 2026

Because all products in my store are printed on demand especially for you, I do not accept returns or exchanges for buyer's remorse (e.g., ordering the wrong size, color, or design, or simply changing your mind).

However, if there is a manufacturing error or your item arrives damaged, I've got you covered.

1. Non-Returnable Scenarios

I cannot accept returns, refunds, or exchanges in the following cases:

  • You ordered the wrong size or color.

  • You changed your mind after placing the order.

  • The product fit differently than expected (size charts are provided on each product page).

  • Delivery was delayed beyond the estimated timeframe (shipping times are estimates, not guarantees).

2. When You Are Eligible for a Free Reprint or Refund

You are eligible for a free replacement (reprint) or a full refund to your original payment method if:

  • The item arrives damaged (e.g., torn, crushed, stained).

  • The item has a manufacturing defect (e.g., misaligned print, missing print, wrong design).

  • You received the wrong product (e.g., you ordered a hoodie but received a t-shirt).

  • The order is lost in transit (no tracking updates for 20+ business days after the ship-by date).

3. How to Report an Issue

Reporting Window: You must contact me within 30 days of the delivery date shown on your tracking information. Issues reported after 30 days cannot be resolved.

What I need from you:
Please email me at [Your Email Address] with the subject line "Order Issue: [Your Order Number]" and include:

  1. Your order number.

  2. Clear, well-lit photos showing the entire product and a close-up of the defect or damage.

  3. A brief description of the problem.

Important: You do NOT need to return the defective item to me. In most cases, you can keep, donate, or discard it.

4. How Refunds Are Processed

  • Once I receive and verify your claim, I will issue a refund to your original payment method (credit card, PayPal, etc.) or arrange for a free reprint, depending on your preference.

  • Refunds typically appear in your account within 5–10 business days, depending on your bank or payment provider.

  • If a reprint is not possible (e.g., the product is out of stock), a full refund will be issued.

5. Lost or Stolen Packages

  • If tracking shows "delivered" but you did not receive the item, please first check with neighbors and your local post office. I am not responsible for lost or stolen packages after delivery confirmation.

  • If tracking never updates beyond "label created" or stops moving for 20+ business days, contact me within 30 days of the estimated delivery date, and I will arrange a reprint or refund.

6. Exceptions & Special Cases

  • Bulk Orders (10+ identical items): These are reviewed on a case-by-case basis. Please contact me before ordering bulk quantities if you are concerned about consistency.

  • Promotional or sale items: All discounted items are final sale and not eligible for refunds unless they arrive damaged or defective.

7. Contact Information

For all return or refund requests, please reach out to:

Email: info@avant-gardeent.com
Response time: 1–2 business days